Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
Information we collect and what we use it for
In broad terms, we use your data for the following purposes:
- to administer and provide services you request or have commissioned Riverside House Hotel to undertake
- for record keeping purposes
- to track your activity on our digital platforms
- to create an individual profile for you so that we can understand and respect your preferences
When we provide you with services we may collect and store personal information that you provide to us. We may, for example, keep a record of your name, address, email address, telephone number.
When you interact with our digital platforms, we may also automatically collect the following information about your visit.
News from us
We may wish to share with you, news, updates, information about the activities of Riverside House Hotel and its staff via its website, social media and periodic newsletter. If you haven’t already signed up to receive this information, please contact firstname.lastname@example.org. You can unsubscribe at any time by clicking the unsubscribe tag on the newsletters or writing to P Lake at the address above.
Disclosure of your information
In order to provide our services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf.
As part of our service to you we may share your data with third party organisation such statutory organisations (Planning, Building Control organisations, Land Registry, etc) Solicitors & Lawyers, & Accountants acting on our behalf.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
In common with many other website operators, we use standard technology called 'cookies' on our website.
Security of information
We take the security of your personal information seriously.
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you. Please note that for your safety and security, CCTV is in operation at our premises which are open to the public.
More about your information - your rights
You may correct or update your personal information at any time by emailing us at email@example.com. We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
Where to make a complaint
Information Commissioner's Office
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/
Dated: 15 Jan 2020